How do our services work - FAQ?

We offer 3 options to make our clients make their purchases and use our services.

Option #1

If you are in the Free Zone, you can buy with your preferred supplier and transfer the merchandise to our warehouse. We offer premises with air conditioning to prepare your dispatch.

Option #2

You can make your purchases online from different suppliers or stores, order the transfer to our warehouses and we will prepare your dispatch according to your instructions.

Option #3

Enter our On-line shop, make your purchases, fill out our contact form and send the recipient's information and we will carry out your dispatch.

Shipping is understood as those packages or packages containing any type of items, are sent through the postal service, courier agencies or dispatched as cargo, either by air or sea.
For customs purposes, postal packages are those that are received or sent with the intervention of the postal administrations of the sending and receiving countries, in accordance with the provisions of the International Conventions on the matter. The same happens with those packages that are received, transported and delivered using the service provided by any of the Courier Agencies authorized to operate in the country.

Finally, shipments can also be sent using the air or sea freight service. In these cases, they must have their corresponding Air Waybill or BL, as appropriate.

According to the legislation in force in Cuba, shipments destined for natural persons must always have a Non-Commercial Character and meet the following requirements:

  • They cannot exceed the value of 200 pesos M
  • Items must be declared.
  • The same item must not be received in commercial quantities (Resolution 206-14 of the AGR Chief).
  • Groupings of packages for different recipients that are sent in the name of a single person will not be accepted.
  • Items up to a value of 30.00 (thirty) pesos will be exempt from paying customs duties. The rest, up to the total limit of 200.00 (two hundred) pesos, must pay 100% of the value in customs duties, which, in all cases, will be in CUC.

Accompanied Luggage when:

  • The passenger takes it or brings it with him, upon departure or arrival in the country,
  • Travel in the same means of transport as the passenger
  • It is covered by the baggage vouchers that the carrier issues at the time of departure or entry check (checked baggage).
  • Accompanied Luggage also includes objects and articles that passengers carry or carry in their hands (hand luggage).

Unaccompanied Baggage when:

  • Luggage arrives or leaves before or after the passenger's departure or arrival date.
  • It belongs to a person who has actually traveled to Cuba.
  • It has been shipped in the same country of origin of the passenger.
  • It has been dispatched or shipped in the country of origin by the passenger himself or on his behalf. It is consigned to the passenger himself.
  • No more than thirty (30) days if arriving by air, nor more than sixty (60) days if the arrival is by sea, has not elapsed since the date of arrival in the passenger's country.

If the aforementioned requirements are not met, the cargo is not classified as unaccompanied baggage and will receive Shipping treatment. Unaccompanied baggage remains until customs clearance under the custody of the warehouse operator where it is stored and as long as it is not declared and removed, it will be considered under customs control.

Important note: The value of the imported items as unaccompanied luggage is part of the maximum limit of 1,000 pesos to which the passenger is entitled upon arrival in the country.

Household items are understood to be those articles, furniture and fixtures that, not having the character of personal effects, are used for domestic use or comfort.
Included in the household items: Electronic equipment or household appliances (fan, television, freezer, refrigerator, digital radio, etc.) durable items such as grinding, chopping, peeling machines, hair dryers, coffee makers, coffee grinders, among others), electric pots or not, cutlery, table linen, glassware, toilet or kitchen clothes (tablecloths, towels, sheets, shower curtain), home decorations, living room, dining room, bedroom, terrace, mattress, etc.

The articles considered Household goods enter the country Free of Payment of Customs Duties.

Pumps or motors, food, construction material or home repair, accessories and spare parts of any kind, machine tools, sanitary furniture, fences, paints, motor vehicles, boats, aircraft and their parts, pieces and accessories and any other that do not classify as furniture and household goods.


The term to exercise the right to import household goods is six (6) months for:

  • Foreigners who acquire their permanent residence in the national territory, counted from the date the residence is granted.
  • Permanent residents in the national territory, upon their definitive return, after having gone to work or study abroad, on an official function or mission, for more than two years, counted from their return after the mission has concluded.
  • Cubans who cancel their residence permit and have stayed abroad for more than two years, from the date the permit was canceled and permanent residence in Cuba was granted.
  • Officials of the foreign service of the Republic of Cuba, from the date of their return to the country.
  • Foreigners, who own or lease houses or apartments, in authorized real estate agencies, can exercise the right to import household items, provided that the contract is in force and they have not previously exercised that right.


  • The household items must be shipped to Cuba in the same country where the person comes from. When the person who makes use of the right to household items is accompanied by her family, only one household is authorized for the family nucleus.
  • For the authorization of household items with regard to quantities of articles (fixtures and furniture), it will be taken into account that said quantities correspond to the residential spaces of the house to which they are intended. In the case of household electrical equipment, only two (2) equipment of each type will be admitted exempt from payment.
  • The household goods dispatch is made as an indivisible unit. The dispatch of household items is not authorized in a fractional manner. Household items must be processed by the person entitled to it. When, for well-founded reasons, the person with that right cannot be present, an exceptional authorization must be requested in writing from the Head of Customs Dispatch.

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